Project Management & Strategic Systems Specialist | Infrastructure, BI, and Cost Optimization
Dedicated IT specialist with 15+ years of experience specializing in Project Management, cost optimization, cybersecurity compliance, and business intelligence. Proven ability to lead complex projects, manage critical infrastructures, and deliver high-impact, measurable results.
Interactive Accomplishments Dashboard
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Key Project Highlights (Ridgeview & Elcon)
Network Infrastructure Overhaul (Ridgeview)
Led the full redesign and deployment of SD-WAN, resulting in a 40% increase in network reliability and performance for over 500 users.
ERP Costing System Implementation (Elcon)
Authored procedures and systems (Work Center/Operation Codes) in Sage 100, formalizing the financial structure for labor rates and overhead to ensure accurate job costing.
Service Desk Project Management (Ridgeview)
Implemented a new centralized ticketing system and defined protocols to achieve an 85% first-hour ticket resolution rate, drastically improving support efficiency.
OTD Reporting System & Delinquency Tracking (Elcon)
Developed custom SQL/Excel reports to track On-Time Delivery (OTD) against customer promise dates, providing management with proactive delinquency metrics and risk analysis.
Strategic Cost Optimization (Ridgeview)
Conducted usage audits and optimized the Zoom license portfolio, achieving $1,880+ in recurring annual savings for the school's budget.
Data Integrity & Process Auditing (Elcon)
Led a cross-functional project to audit and correct over 296 faulty work orders in Sage 100, eliminating data variances and ensuring accurate financial costing (Actuals method).
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Career Timeline
A chronological overview of my professional journey and key roles, demonstrating growth and expertise.
Volunteer Technical Consultant
God's Helping & Healing Hands | Non-Profit Support (2024 – Present)
- Provides comprehensive technical administration and support for the non-profit's operational and digital needs.
- Manages and maintains the organization's public-facing website to ensure reliability and up-to-date content.
- Researches and implements strategies to obtain free and low-cost software and technology grants to maximize the non-profit's budget efficiency.
- Offers general administrative and troubleshooting support for all technology-related issues, ensuring minimal downtime for critical outreach work.
Director of Information Technology
Ridgeview Classical Schools | Fort Collins, CO (May 2018 – Present)
- Independently managed and optimized Windows Servers, Azure infrastructure, and Google Workspace for over 500 users, leveraging data to ensure 99.9% uptime and a 15% improvement in collaboration efficiency.
- Delivered an 85% first-hour ticket resolution rate by using Zendesk/FMX support tools to simplify and prioritize tasks.
- Successfully led major IT improvement projects, demonstrating a strong ability to plan and execute initiatives aligned with school objectives.
- Implemented and integrated multiple cloud-based systems, including Bamboo HR, Frontline, PowerSchool, Zapier, and PublicWorks, to improve scalability and security.
- Optimized VoIP systems, including Vonage, cutting communication costs by 10%.
- Enhanced campus security through IP camera systems, Code Red, and door access controls.
- Established comprehensive documentation protocols for all systems and processes, ensuring institutional knowledge is preserved and improving technical knowledge transfer.
Information Technology Specialist (Progression)
Elcon Precision LLC | San Jose, CA (2006 – Dec 2017)
- Information Technology Manager (Title): Progressed through key operational roles: Production Control and Assembly Estimator/Customer Account Management, providing a foundation in manufacturing and business logic before moving into IT.
- Administered 100+ workstations and Office 365 accounts for 50+ employees, functioning as the sole desktop support and systems administrator.
- Automated tasks with VBA and Excel to accelerate sales quotation and production scheduling processes, saving over 200 labor hours annually.
- Designed company website (30% increase in traffic, 40% increase in leads) and managed social media content (25% engagement) using Wordpress/Joomla.
- Utilized SQL to manage and improve data accuracy within the Sage 100 ERP system, improving it by 15%.
- Implemented data recovery processes with Evault cloud backups, achieving a 100% success rate on critical data restoration.
- Reduced inventory discrepancies by 10% through the implementation of efficient barcoding solutions in the warehouse.
- Highly involved in IT decision making that entails IT solutions, actively collaborating with third party vendors and consultants.
- Initiated the documentation of IT implementations and infrastructure assets.
Information Technology and Multimedia
River of Life Family Church | San Jose, CA (2006 – Sep 2014)
- Managed web administration, including SEO and analytics, driving online visibility.
- Executed website development using the Joomla Content Management System.
- Provided desktop support and managed email systems.
- Highly involved in IT decision making when purchasing new systems.
Core Competencies
A snapshot of my technical, management, and analytical skills.
Technical Skills
Management & Strategy
Key Attributes
Professional References
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Direct Contact Information
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